Within 15 days of delivery of your shipment, you may return any of the following items to CloverPC, for any reason, for a full refund (we’ll also refund the return shipping cost, if the return is a result of our error):
• Any computer or peripheral device in its original condition
• Any unopened (still in its plastic wrap) CD, DVD, or software
Please note that we cannot accept the return of opened items or items returned more than 15 days past delivery. We can only process returns and refunds for items purchased at CloverPC. We cannot exchange items.
Replacement of Damaged or Defective Items
CloverPC can replace items only if they are defective or damaged.
Refunds
We will notify you of your refund via e-mail after we’ve received and processed the returned item. You can expect a refund within 7 to 14 business days after we receive your return.
Returning a Gift?
If the item was marked as a gift when purchased and was shipped directly to you, you’ll receive a gift certificate for the value of your return. The gift certificate will be e-mailed to the e-mail address you provide in the online Returns Centre. Don’t worry—we won’t let the gift giver know about your return.
If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to them to give you later, we’ll send a refund to the gift giver, and he or she will find out about your return.
To determine whether your item was marked as a gift, check the bottom of the packing slip that came with the shipment for words that say either "We hope you enjoy your gift" or "This shipment represents part of your gift."
Did You Use a Promotional Code or Certificate?
If you paid for all or part of an item you want to return with a promotional coupon or code and the code has not expired, that part of your refund will be credited to your account, and will be available to use the next time you place an order at CloverPC. Please note, however, that the original expiration date still applies.